Return & Refund Policy
We want you to love what you ordered. If you're not satisfied, you can return most items within 30 days of delivery for a full refund or exchange.
How to Start a Return
Email us at customer@casoraandco.com with your order number and reason for return. Items must be unused, in their original packaging, with all tags attached. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged, contact us within 7 days of delivery with your order number and a photo showing the damage. We'll send a full refund or a free replacement at no cost to you.
Refund Timing
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Order Cancellations
Need to cancel or change an order? Contact us within 24 hours of placing it and we'll do our best to accommodate the request before it enters processing.
Exceptions
Final sale items, gift cards, and personal care products are not eligible for return.
Questions? Reach us anytime at customer@casoraandco.com.